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Our Pledge on Being Customer Oriented

We believe that the basis of our business activities is to contribute to enriched lifestyles and the development of society through food service by practicing the Skylark Group Management Principles.

1. Management that Listens to Customer Feedback

We will share customer opinions and requests received at our customer services center and from questionnaires conducted in our stores with management everyday, and strive to enhance our system for utilizing customer feedback in business management.

2. Creating Systems that Make Use of Customer Feedback

We will share the valuable opinions received from customers and utilize them to provide better products and services.

3. Appropriate Display of Information for Our Customers

  1. (1)We will comply with laws and regulations, and conduct marketing, advertising, sales promotions and labeling in a fair and easily understandable manner, from customer perspectives.
  2. (2)We will continue to enhance information related to food safety and security.
  3. (3)We will conduct food- and beverage-related marketing, advertising, sales promotions and labeling in an appropriate manner.
  4. (4)We will conduct marketing, advertising, sales promotions and labeling based on the concept of appropriate drinking, such as the prevention of drinking by minors and drivers.

4. Developing and Providing Products and Services that Help Solve Social Issues

  1. (1)We will develop and provide products and services that meet the health-oriented needs of our customers.
  2. (2)We will develop and provide products and services that match the diversification of lifestyles.
  3. (3)We will contribute to local communities by revitalizing them through our business activities and reinforcing the sustainability of our supply chain.
  4. (4)We will engage in initiatives to reduce the negative impact of climate change and environmental burdens from our business activities.